Why do I keep getting disconnected from the Internet?

hi tash,

recommend check when disconnects , how disconnects.

also, check distance -if more 30 feet might cause intermittent connection.

change advanced card properties of wireless card. follow steps mentioned below:
*open device manger.
• right click on wireless card driver.
• select properties.
• under power management tab, remove check mark allow computer turn off device save power.
• change advanced card properties - change roaming aggressiveness option,
• change wireless channels in ‘advanced’ card properties 11 or 6.

if issue still persists, update bios & wireless card drivers manufacturer’s website. also, check if issue occurs in hotspot or different location.

plug computer good, working ups before update bios. if experience loss of ac power or significant voltage sag/spike during bios flash, either have buy new bios chip or buy new motherboard.

hope helps.

, regards
priyanka s

i'm sure it's not router , mom's laptop doesn't disconnected internet.

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