I keep getting blue screen of death . error code - 0X0000003A, 0X0000003B , 0X0000003D?


virus unlikely, seem experiencing driver problem. first error indicates system shutdown prevent data loss. second error indicates system service exception. third error indicates interrupt exception not handled.

did install new hardware or software? can occur when hardware drivers not compatible system.

without minidump file there not can with...

enable minidumps:

1. go start, in search box type: sysdm.cpl, press enter.

2. under advanced tab, click on startup , recovery > settings... button.

3. ensure automatically restart unchecked.

4. under write debugging information header select small memory dump (256 kb) in dropdown box (the 256kb varies).

5. ensure small dump directory listed %systemroot%\minidump.

6. ok way out.

7. reboot if changes have been made.

*.dmp files located @ c:\windows\minidump. until *.dmp file generated, minidump folder may not exist

may need take pc looked @ professional or @ least capable of working on pc.

is hardware problem or virus? please me.


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